Privacy Policy for Elektro Partner ApS

Elektro Partner ApS is the data controller for the processing of the personal data described in this policy.

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Electro Partner ApS
Trehøjevej 2
7200 Grindsted
Denmark

CVR number: 26611792
Phone: +45 75 31 09 06
Email: post@elektropartner.com

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If you have any questions about our processing of personal data or if you wish to exercise your rights, you can contact us at the above email address.

When you visit elektropartner.com or shop.elektropartner.com, we may automatically collect technical information about your visit.

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This may include:

• IP address

• browser and device type

• operating system

• language settings

• time of visit

• visited pages

• clicks and navigation on the website

• referring website

• session and cookie information
   

The information is used to:

• operate and secure the websites

• remember your settings and shopping cart

• prevent abuse, spam and technical attacks

• compile statistics on the use of the websites

• improve content, functionality and user experience

• carry out marketing when you have given consent
   

The processing is based on our legitimate interest in operating secure and well-functioning websites, cf. Article 6(1)(f) of the General Data Protection Regulation.

When processing is carried out using statistical or marketing cookies that require consent, the basis for processing is your consent, cf. Article 6(1)(a).

Read more about the specific cookies, their purpose, suppliers and lifespan in our cookie policy.

Our websites may use necessary cookies and similar technologies for, among other things, security, login, shopping cart, language selection and other basic functions.
 

With your consent, we may also use cookies to:

• statistics and analysis

• personalization

• campaign measurement

• marketing
   

At shop.elektropartner.com, integration is used or disclosed with, among other things:

• Iubenda for administration and registration of cookie consent

• Google Analytics 4 for traffic measurement and statistics

• Google reCAPTCHA for protection against spam and abuse

• Google Fonts for displaying fonts

• [other verified services]
   

Non-essential cookies are only activated after you have given your consent. You can change or withdraw your consent at any time via the cookie settings link on the website.

Withdrawal of consent does not affect the lawfulness of processing that has already been carried out.

When you contact us via contact form, email, telephone or social media, we may process:

• name

• company name

• address

• country

• phone number

• email address

• subject and content of your inquiry

• information about how you found us

• any information that you choose to send to us
   

The purpose is to:

• answer your inquiry

• provide advice and support

• prepare an offer

• follow up on a potential or existing customer agreement

• document our communication
   

If your inquiry concerns an existing or potential agreement, the processing is carried out for the purpose of fulfilling the agreement or taking steps prior to entering into an agreement, cf. Article 6(1)(b).

Other general inquiries are processed based on our legitimate interest in communicating with customers, potential customers and business partners, cf. Article 6(1)(f).

We generally store general inquiries for up to [12/24 months] after the case has been closed. Enquiries that are part of a customer, warranty, complaint or contractual relationship may be stored together with the relevant case for a longer period.

When you create an account in our webshop, we may process:

• name

• company name

• CVR number

• address

• delivery address

• country

• phone number

• email address

• username and encrypted password

• account settings

• order history

• information about selected wholesaler

• communication regarding the account
   

The purpose is to:

• create and manage your account

• make the ordering process faster

• view past orders and customer information

• manage prices, subscriptions and customer relationships

• secure the account against abuse
   

The processing is necessary to provide the account and features you have requested, pursuant to Article 6(1)(b).

Account data is retained as long as the account is active. If the account is deleted, information related to purchases, invoices, complaints or legal documentation may continue to be retained for the relevant retention period.

When you make a purchase on shop.elektropartner.com, we may process:

• name and contact information

• company name and CVR number

• billing and delivery address

• phone number and email address

• ordered products and services

• order and delivery information

• invoice and payment information

• selected wholesaler

• customer number

• credit information and the result of a credit assessment

• communication about the order

• information about returned goods, complaints and warranty cases
   

The purpose is to:

• process and deliver your order

• invoice the order directly or through the selected wholesaler

• complete credit approval

• communicate about the order

• handle delivery, returns, warranty and complaints

• keep accounts and comply with legal requirements

• prevent fraud and loss
   

The processing is carried out because it is necessary to fulfill the purchase agreement, cf. Article 6(1)(b).

Information on invoices and other accounting materials is also processed to comply with bookkeeping and accounting legislation, cf. Article 6(1)(c).

Credit assessment may be carried out on the basis of our legitimate interest in limiting credit risks and financial losses, cf. Article 6(1)(f). If we use an external credit information company, information about the supplier will be included in this section or disclosed in connection with the assessment.

Order and accounting information is generally stored for five years from the end of the financial year to which the material relates. Information may be stored longer if necessary for a warranty, complaint, dispute or regulatory case.

In order to deliver an order, we may disclose necessary information to our carriers and their subcontractors.
 

This may include, for example:

• name

• company name

• delivery address

• phone number

• email address

• order number

• information about the size and content of the delivery
   

Elektro Partner uses, among others, Blue Water or carriers and subcontractors with whom Blue Water collaborates.

If your purchase is to be invoiced through a wholesaler, we may pass on necessary order, customer and billing information to the selected wholesaler.

The transfer takes place to fulfill the purchase agreement, cf. Article 6, paragraph 1, letter b, and to administer invoicing and accounting.

When you sign up for our newsletter, we may process:

• name

• email address

• company name, if provided

• language or country

• time and documentation of your consent

• information about delivery, opening and clicking in the newsletter

• unsubscribe information
   

The purpose is to send information about:

• products and services

• offers and promotions

• courses and events

• news from Elektro Partner and our suppliers

• other relevant professional and commercial content
   

We send electronic marketing based on your consent in accordance with the Danish Marketing Practices Act. The processing of your personal data is based on your consent, cf. Article 6, paragraph 1, letter a.

You can unsubscribe at any time via the link in the newsletter or by contacting us.

We retain documentation of your consent for as long as you are registered and for a period of [two years] after unregistration if necessary to document that the marketing has been sent legally.

We use [name of actual newsletter provider] to send and administer newsletters. The provider processes information on our behalf under a data processing agreement.

We may process general contact information about existing and potential business customers for the purpose of relevant, direct communication about our products and services.

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This may include:

• name

• position

• company name

• work address

• work phone

• work email

• industry and professional area of interest

• history of customer dialogue and purchases
   

The processing is based on our legitimate interest in administering and developing our business relationships, cf. Article 6(1)(f).

Electronic marketing is only sent when permitted under the Marketing Practices Act.

You may object to direct marketing at any time. Upon receipt of such an objection, we will stop using your information for this purpose.

When you register for a course, demonstration or other event, we may process:

• name and position

• company name and CVR number

• address

• phone number

• email address

• the chosen course or event

• billing information

• attendance information

• special practical wishes that you inform yourself
   

The purpose is to:

• manage registration

• communicate practical information

• carry out the course or event

• issue an invoice and possibly a course certificate

• document participation
   

The processing is carried out to fulfill the participation agreement, cf. Article 6(1)(b), and to comply with accounting obligations, cf. Article 6(1)(c).

When you use our hotline, technical support or remote support, we may process:

• name and contact information

• company and subscription information

• customer or agreement number

• vehicle, equipment or software information

• chassis number, registration number or other vehicle information, if necessary

• error descriptions and technical logs

• information about your computer or software installation

• correspondence, case notes and support history

• information displayed during a remote support session
   

The purpose is to:

• check your access to support

• identify and resolve technical problems

• document the support process

• improve our products and support services

• fulfill the agreement with you or your company
   

The processing is basically carried out to fulfill an agreement, cf. Article 6, paragraph 1, letter b, or based on our legitimate interest in providing, documenting and improving our support, cf. Article 6, paragraph 1, letter f.

You should avoid displaying or sending personal information that is not necessary for the support task.

In the case of remote support through third-party tools such as TeamViewer, the supplier in question may process technical information as an independent data controller or data processor.

When you or your company subscribes to AutoFrontal or other digital services, we may process:

• name and contact information

• company information

• dealer or wholesaler affiliation

• subscription and agreement information

• payment and billing status

• user and login information

• usage and support information
   

The purpose is to:

• create and manage the subscription

• provide access to the service

• invoice and manage payment

• provide support

• manage renewal, termination and expiration
   

The processing takes place to fulfill the subscription agreement, cf. Article 6, paragraph 1, letter b, and to comply with accounting obligations, cf. Article 6, paragraph 1, letter c.

Information may be disclosed to relevant suppliers, wholesalers or partners when necessary to deliver and administer the subscription.

When you are a contact person at a supplier, wholesaler or other business partner, we may process:

• name

• position

• company name

• phone number

• email address

• address

• contract and order information

• correspondence

• payment and billing information
   

The processing is carried out to administer the collaboration and fulfill agreements with the company you represent.

The basis is our legitimate interest in administering our business relationships, cf. Article 6(1)(f), and in relevant cases, the fulfillment of an agreement or legal obligation.

When you apply for a position at Elektro Partner, we may process:

• name and contact information

• application and CV

• education and work experience

• photo, if you attach it yourself

• references

• information from interviews and tests

• other information that you send to us yourself
   

The purpose is to assess and administer your application.

The processing is carried out to carry out measures prior to a possible employment contract, cf. Article 6(1)(b), and on the basis of our legitimate interest in recruiting employees, cf. Article 6(1)(f).

Information about criminal offences or sensitive information is only processed when necessary, relevant and lawful.

Applications from candidates who are not hired will generally be deleted no later than [six months] after rejection, unless the candidate has consented to longer storage.

Elektro Partner's whistleblower scheme is delivered via an external whistleblower platform.

Information submitted through the scheme is processed in accordance with a separate privacy notice, which is available in connection with the report.
 

We can treat, among other things:

• the content of the report

• information about the persons to whom the report relates

• contact information of the reporter, if the report is not anonymous

• documentation and information from the subsequent investigation
   

Access to the information is limited to those persons authorized to handle whistleblower cases.

We may disclose or transfer personal information to:

• hosting and webshop suppliers

• IT, operations and security suppliers

• email and newsletter providers

• analysis and cookie suppliers

• accountants and other professional advisors

• banks and financial partners

• credit reporting agencies

• wholesalers and distributors

• carriers, including Blue Water and their subcontractors

• product, software and subscription providers

• support and remote support providers

• public authorities when we are legally obliged to do so

• courts, lawyers and debt collection agencies in connection with claims or disputes
   

Data processors may only process information according to our instructions and on the basis of a data processing agreement.

Some recipients are independent data controllers for their processing, for example banks, wholesalers, carriers and public authorities.

Some of our suppliers or their subcontractors may process information outside the EU/EEA, including in the USA.

If personal data is transferred to a country outside the EU/EEA, we ensure that the transfer has a legal basis.
 

This may include:

• a decision from the European Commission on an adequate level of protection

• EU Commission Standard Contractual Clauses

• EU-US Data Privacy Framework

• other legal transfer mechanisms
   

You can contact us for further information about the relevant transfer basis.

We only retain personal data for as long as it is necessary for the purpose for which it was collected, or as long as we are required by law.
 

The expected storage periods are basically:

• order, invoice and accounting information: five years from the end of the relevant financial year

• active customer accounts: as long as the account is active

• inactive accounts: deleted or anonymized after [three years]

• general contact inquiries: [12/24 months] after the case is closed

• customer service, warranty and complaint cases: as long as the case is relevant, usually up to [three/five years] after completion

• newsletter consent: as long as the subscription is active and documentation for [two years] after unsubscribing

• course information: up to [five years] when the information is included in billing or documentation

• support history: [three/five years] since last support request

• job applications: usually six months after rejection

• cookie and consent information: after the periods stated in the cookie policy and consent solution
   

Information may be stored longer if necessary to establish, exercise or defend a legal claim.

When the information is no longer needed, it is deleted or anonymized.

As a general rule, we do not make decisions that are based solely on automated processing and that have legal effect or similar significant importance for you.

A credit assessment may contain automatic elements. [It should be clarified whether the credit approval is fully automatic, what information is used, and whether a rejection is always reviewed by an employee.]

We may use general statistics and segmentation to tailor marketing. This only happens within the framework of your consent and applicable law.

We have taken appropriate technical and organizational measures to protect personal data against:

• unauthorized access

• loss or destruction

• change or publication

• abuse

• illegal treatment
   

The measures may include, among other things, access control, backups, encryption, logging, updating systems, employee instructions and data processing agreements.

No internet-based solution can be guaranteed to be completely secure, so we continually evaluate and adapt our security measures.

You have a number of rights under data protection regulations.
 

Among other things, you may have the right to:

• to gain insight into the information we process about you

• to have incorrect or incomplete information corrected

• to have information deleted

• to have treatment limited

• to object to the processing

• to receive certain information in a structured, commonly used and machine-readable format

• to have information transferred to another data controller when the conditions are met

• to withdraw consent

• to object to direct marketing

• not to be subject to certain fully automated decisions
   

The rights are not absolute. In some cases, we may be obliged or entitled to continue processing the information.

You can exercise your rights by writing to post@elektropartner.com .

We may ask for additional information to ensure that the information is provided to the right person.

You have the right to complain to the Danish Data Protection Authority if you are dissatisfied with our processing of your personal data.

Data Protection Authority
Carl Jacobsen's Road 35
2500 Valby

You can find further information about complaint options on the Danish Data Protection Agency's website.

We encourage you to contact us first so that we have the opportunity to investigate and process your inquiry.

Our websites may contain links to other websites, platforms and services, including suppliers, social media, TeamViewer, AutoFrontal and the whistleblower platform.

Elektro Partner is not necessarily the data controller for the processing that takes place on external websites. You should therefore read the relevant provider's privacy policy.

We may update this privacy policy on an ongoing basis, for example if we change our processing, implement new systems or as a result of changed legislation.

The version applicable at any time will be available on our websites.

In the event of significant changes, we may inform you.