Terms of Trade

Payment on our shop.elektropartner.com is made via invoicing.

Before delivering the order, we credit approve our customers.

We use Blue Water to handle our shipping, or one of their subcontractors. Depending on the product(s) in question, we use regular mail, couriers or freight forwarders.

Prices are calculated in the shop when you go to checkout.

Deliveries outside Denmark are not included in our shipping prices. Here, the shipping price is calculated and agreed with the recipient/customer before mutual order approval.

We strive to ship all in-stock items ordered before 3:00 PM (Monday to Thursday) and 12:00 PM (Friday) the same day.

Goods that are in remote storage will be shipped as soon as possible. We will inform you of the expected delivery time.

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.

If it concerns an agreement for regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item.

The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to post@elektropartner.com or use the standard cancellation form, which you will find at the bottom of the terms and conditions. You cannot cancel your purchase by refusing to receive the goods without also notifying us.

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned, and you are liable if any damage occurs during transport.

Certain items cannot be returned by regular mail. This includes: Comfort machines, ADAS systems and similar.

The costs for returning these goods are expected to cost a maximum of: DKK 800.00 + VAT.

Delivery of digital content, including software, if you have consented prior to delivery that we may commence delivery and that the right of withdrawal thus lapses.

The right of withdrawal only applies to consumers. Business customers do not have a right of withdrawal unless this has been agreed separately and in writing. If you, as a business customer, wish to return an item, please contact us for an individual agreement.

Delivery of non-financial services that are either not provided for payment or have been delivered already, if you have previously accepted that the service will be initiated and that your right of withdrawal will thus be lost.

Delivery of goods that are manufactured to your specifications or have been given a clear personal touch.

Delivery of goods that are likely to deteriorate or become obsolete quickly.

Agreements for specific urgent repair or maintenance work at your premises that you have expressly requested.

The condition of the item when you return it.

If the product has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back.

We recommend that you return the item in the original packaging. If the original packaging is missing, it may result in a decrease in the value of the item.

If you regret your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are liable for, see below.

We will refund all payments received from you, including delivery costs (note that this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item unless you send us documentation that you have returned it.

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The item is sent to:
Electro Partner ApS
Trehøjevej 2
7200 Grindsted
Our ref.

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We only accept packages that are sent directly to the address.

You can also cancel your purchase by notifying us and delivering it in person to the above address by prior arrangement.

The above applies to private and business customers.

When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.

You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.

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The item is sent to:
Electro Partner ApS
Trehøjevej 2
7200 Grindsted
Our ref.

​

We only accept packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.

If you are acting as a business, we reserve the right to remedy, for example, in the form of repairs rather than replacement.

Elektro Partner ApS cannot be held liable for indirect losses, including loss of data, operating losses, loss of profit, lost profits or other consequential damages, unless otherwise provided by mandatory law. Our total liability for claims in connection with a purchase is limited to the amount you have paid for the product or service in question.

Elektro Partner ApS cannot be held liable for circumstances that are beyond our control and that we could not reasonably have foreseen. This applies, for example, to labor disputes, war, terrorism, natural disasters, epidemics/pandemics, system failures, import/export restrictions and similar events. In the event of force majeure, we reserve the right to postpone delivery or cancel the agreement in whole or in part without liability for damages.

If you as a consumer want to complain about your purchase, please contact post@elektropartner.com. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via .

In order to file a complaint, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr

We need the following information when you shop with us:
Name, address, telephone number, CVR number and email address.
We also want to know which wholesaler you want your purchase invoiced through.

We record and disclose the personal information that is necessary to deliver the goods to you.

The personal data is registered with Elektro Partner ApS and stored for five years, after which the data is deleted. We also cooperate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.

The data controller at www.shop.elektropartner.com is CEO Frank Donslund.

You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be, for example, if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: post@elektropartner.com.

https://shop100787.sfstatic.io/upload_dir/docs/Withdrawal-Form_UK.pdf

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(This form is only completed and returned if the right of withdrawal is exercised)