We are pleased to offer your workshop access to one of the industry's most experienced technical hotlines. Our goal is to ensure that you are never alone with a case — the hotline is your insurance when you get stuck in troubleshooting.

 

The hotline service is reserved for our subscribers to technical data and diagnostic products. In order to use the service, the workshop must have a valid AutoFrontal subscription. All types of car and product related questions can be sent to the hotline via the Hotline section of AutoFrontal.

 

How much does it cost?

Elektro Partner's hotline is a paid service and each case is subject to a starting fee of 25 EUR.

• Each subscription includes 5 free hotline cases.

• When the free quota is used up, new hotline cases are invoiced on a monthly basis.

• After each completed case, the payment status can be tracked directly in AutoFrontal, allowing the workshop to document and, if necessary, re-invoice the cost.

 

Free hotline includes:

• Support if the case turns out to be related to the use of our equipment.

• Help to understand texts or fault codes read out with equipment supplied by Elektro Partner.

• Data that is missing from our programs (e.g. filling capacities, tightening torques or maintenance schedules), if these should be available.

• Wiring diagrams, to the extent that they can be obtained from our data programs.

• Tips and information that can improve our service or products.

 

The hotline cannot provide copyrighted material or data that is already available in commercial systems. If you need specific information, our technicians will be happy to help you find relevant sources or guide you in the use of existing systems.

 

Prerequisites for the best service:

In order for us to provide the best possible help, we expect that the workshop:

• Has conducted relevant investigations and read bulletins before the case is opened.

• Has confirmed customer complaints and faults in their own observations.

• Attaches relevant information such as mileage and previously performed troubleshooting/repair.

• Attaches a complete diagnostic tool printout, preferably from TEXA or Delphi.

 

 

What to expect:

• Via AutoFrontal, you can ask about everything related to repair and service on all car brands.

• Our speciality is troubleshooting - and if you also have a computer program such as Autodata, or a diagnostic tool such as TEXA, you can expect help no matter what kind of problem you are stuck with.

• A technical panel of specialists handles the cases, selected on the basis of their brand-specific experience.

• Some cases require further investigation – the average response time is within 1 hour.

• You can track your case online from the time it is opened until it is closed.

 

Reactivation of a hotline case:

You can reopen a case without a new starting fee, unless the case changes character from free to paid.

 

Extra service – Online coding:

We also offer coding service via Diagline interface. Price is stated in advance and depends on the type of case.

 

Tips for new bulletins – Get a free hotline ticket!

If your workshop solves a fault that could be relevant as a bulletin in AutoFrontal, you can submit it via the “Tips we can give to others” feature.
If your tip is used, Elektro Partner will respond with a free hotline ticket.
In addition, a free ticket is provided if information from a paid solved case is used in a bulletin.